Legal
Privacy Policy
Last Updated: July 18, 2025
1. Information We Collect
We may collect the following types of personal information:
- Contact information — your full name, phone number, and email address
- Property details — the address and condition of a property you're looking to sell or inquire about
- Financial details — such as your outstanding mortgage balance, interest rate, or other loan information you voluntarily share with us
- Property photos — images you upload through our website forms
- Communications — notes, messages, or other details you include when contacting us
You are never required to submit sensitive financial information to receive a preliminary offer — we only ask for what's necessary to evaluate your situation.
2. How We Collect It
We collect information through the following means:
- Forms submitted on our website (seller intake forms, buyer inquiry forms, contact forms)
- Our website chat widget powered by GoHighLevel / LeadConnector
- Phone calls or voicemails made to our published phone number
- Responses to direct mail campaigns
- Third-party lead sources and referral partners
- Cookies and similar tracking technologies (see Section 8)
3. How We Use Your Information
We use the information we collect to:
- Evaluate properties and prepare cash offers or other purchase proposals
- Contact you regarding your inquiry, offer, or any follow-up questions
- Coordinate transactions with title companies, lenders, and real estate attorneys
- Send you marketing communications about our services (only with your consent, where required)
- Improve our website and better understand how visitors use it
- Comply with applicable legal obligations
We do not sell your personal information to third-party advertisers or data brokers.
4. SMS / Text Message Consent
We may send you SMS or text messages only if you have explicitly opted in to receive them — for example, by checking the consent box in our website chat widget or on a contact form. Consent to receive text messages is never a condition of any purchase, sale, or service.
- Message frequency: Varies depending on your inquiry and ongoing communication needs.
- Message and data rates may apply depending on your carrier and plan.
- To unsubscribe: Reply STOP at any time to stop receiving messages from us.
- For help: Reply HELP at any time, or contact us directly at info@restarthomes.net or 864.478.2128.
Your phone number will not be shared with third parties for their own marketing purposes.
5. Third Parties We May Share Data With
We may share your information with the following types of trusted parties, strictly as needed to complete a transaction or operate our business:
- Title companies — to facilitate property closings
- Real estate attorneys — for contract review and legal compliance
- Lenders or investors — when structuring creative financing arrangements
- GoHighLevel / LeadConnector — our CRM and messaging platform, which stores and processes contact and communication data on our behalf
We do not sell, rent, or trade your personal information. Any third parties we work with are required to handle your data securely and only for the purposes we specify.
6. Data Security
We take reasonable steps to protect the personal information you share with us, including using secure platforms for our CRM and website operations. However, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security, and we encourage you to avoid sharing highly sensitive financial data through unsecured channels.
If you believe your information has been compromised in any way, please contact us immediately at info@restarthomes.net.
7. Your Rights & How to Submit Requests
You may have certain rights regarding your personal information, including the right to:
- Request access to the information we hold about you
- Request corrections to inaccurate or incomplete information
- Request deletion of your personal information, subject to any legal retention requirements
To submit any of these requests, contact us at info@restarthomes.net with "Privacy Request" in the subject line. We will respond within a reasonable timeframe.
State-specific notes: South Carolina and North Carolina do not currently have comprehensive consumer data privacy statutes comparable to California's CCPA. Florida residents may have additional rights under applicable Florida privacy law. We are committed to honoring reasonable privacy requests from all individuals regardless of state.
8. Cookies & Tracking Technologies
Our website may use cookies, tracking pixels, and similar technologies to analyze traffic, improve user experience, and support our marketing efforts. This may include analytics tools and GoHighLevel's tracking scripts.
Most web browsers allow you to manage or disable cookies through your browser settings. Disabling cookies may affect some functionality of our website. By continuing to use our site, you consent to our use of cookies as described in this policy.
9. Children's Privacy
Our website and services are not directed at individuals under the age of 18. We do not knowingly collect personal information from anyone under 18. If you believe we have inadvertently collected information from a minor, please contact us immediately and we will take steps to delete it.
10. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. When we do, we will update the "Last Updated" date at the top of this page. We encourage you to review this policy periodically. Continued use of our website after any changes constitutes your acceptance of the updated policy.
11. Contact Us
If you have any questions, concerns, or requests related to this Privacy Policy, please reach out to us:
- Restart Homes LLC
- 716 Torrey Pines Ln, Fort Mill, SC 29715 (registered address)
- 4891 Highway 153, Easley, SC 29642 (operating address)
- Phone: 864.478.2128
- Email: info@restarthomes.net